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SHIPPING
TERMS AND CONDITIONS
Because of the many variables involved for
shipping calculations (ie. order size,
weight, customer location,
phytosanitary and customs fees for
international orders and provincial sales
tax for BC residents) we have opted to
invoice the customer separately for shipping
in order to keep shipping charges fair,
accurate and personalized. Canadian web
orders completed by 5:00 pm PST Saturday are
shipped the following Monday or Tuesday, orders
completed after that time are included in
the following weeks shipment. Canada Post is
used for shipping all of our online orders.
There is a minimum order amount of $25.00 on
plants and supplies (excluding shipping) and
a $5.00 boxing fee on plant and supply orders. There
is no minimum order amount for seed
purchases. If only purchasing seed please
use the postage purchase buttons at the
bottom of the seed list.
Please see additional shipping instructions on the
right.
For postal shipping, the plants are removed from
their pots
and the rhizome section is wrapped with damp
long fiber sphagnum to prevent roots and
bulb from drying out. Insulated packaging is
used during the winter shipping season.
Smaller plants such as VFT's and
sundews are taped to a cardboard ring and
placed in a Ziploc bag which is carefully packaged
in a box filled with paper
cushioning material. Larger plants like Sarracenia &
Nepenthes
are carefully taped in the Ziploc bag and
packaged in a similar fashion. All plants
come with their own care tags for
identification and brief instructions.
Customer feedback has shown that this is an
efficient yet cost effective way to
transport the plants safely.
Please see illustration below.
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Canada Post
Information:
IMPORTANT
Canada Post shipping charges to eastern
Canada can be quite high, sometimes as much
or more than the $25.00 minimum order
amount. Refunds will not be issued on the
basis of a customers dissatisfaction with
the Canada Post shipping rate therefore it
is in the customers best interest to confirm
their shipping charges before completing
their order. This can be easily accomplished
by clicking on the Canada Post link below
and by following the instructions below it.
International rates can also be determined
with the calculator. Please
contact us
if unsure of package size and/or weight.
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Instructions:
- Enter your postal
code
- Enter V0E 2G5 as the originators postal
code
- Enter 16cm x 16cm x 22cm for package
size and 1 kg for package weight for
orders of VFT's, Sundews and Pings to a
maximum of 8 plants or 4 liters of
general potting mix.
- Enter 36cm x 31cm x 16cm for package
size and 2 Kg for weight for larger
orders VFT's, Sundews and Pings or those
of Nepenthes and/or Sarracenia.
- Please contact us with your postal
code for shipping quotes for oversize, one gallon size
Sarracenia, large Nepenthes or potting
mix orders.
- Please include a note of your
preferred shipping method with payment
for your order. If no preference is
indicated orders are
automatically invoiced at the Canada Post
Xpresspost rate.
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Safe
arrival of live plants cannot be guaranteed during
the winter months of November 1 to March 31
unless
the signature required option with Express Post is chosen
for shipping during that time. If Expedited Parcel
Post is chosen through the winter months then
shipping is at the customers risk. |
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