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PAYMENT OPTIONS
 
PayPal is our payment option of choice but
we also take VISA, MasterCard, Cheque or
Money Order. A PayPal account is not needed
to use your credit card through the secure
online checkout and there are no additional
costs associated with using that service.
Advantages of using the online checkout
include ease of use and faster processing of
your order.
Should the customer wish to pay for their purchase
using a cheque or money order, please
contact us
with a list of the items you wish to
purchase, your postal code and a return
email address. An invoice with the
total of the purchase, taxes, shipping and
handling will be emailed back to you for
approval. If satisfied with your invoice you
can mail us your payment for processing. As most of the time we
are working away from the telephone the use
of email is the most effective way to
initiate a mail order and
we'll be sure to get back to you asap.
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SHIPPING
TERMS AND CONDITIONS
Because of the many variables involved for
shipping calculations (ie. order size,
weight, customer location) we have opted to
invoice the customer separately for shipping
in order to keep shipping charges fair,
accurate and personalized. Canadian web
orders completed before midnight Friday are
shipped by the following Tuesday, orders
completed after that time are included in
the following weeks shipment. Canada Post is
used for shipping all of our online orders.
There is a minimum order amount of $25.00 on
plants and supplies (excluding shipping) and
a $5.00 boxing fee on plant and supply orders. There
is no minimum order amount for seed
purchases. If only purchasing seed please
use the postage purchase buttons at the
bottom of the seed list.
Please see additional shipping instructions on the
right.
For postal shipping, the plants are removed
from their pots and the rhizome section is
wrapped with damp long fiber sphagnum to
prevent roots and bulb from drying out.
Insulated packaging is used during the
winter shipping season, 3 day heat packs can
be included for a small fee on smaller
orders and are included free of charge on
orders over $50.00 when required during the
winter.
Smaller plants such as VFT's are rolled
in paper towel and placed in a Ziploc bag
which is carefully packaged in a box filled
with paper cushioning material. Sundews and
larger plants like Sarracenia & Nepenthes
are carefully sealed in a Ziploc bag with
protective air pocket and packaged in a
similar fashion. All plants come with their
own care tags for identification, brief
instructions and a link to more in-depth
care instructions. Customer feedback has
shown that this is an efficient yet cost
effective way to transport the plants
safely.
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Canada Post
Information:
IMPORTANT
Canada Post shipping charges to eastern
Canada can be quite high, sometimes as much
or more than the $25.00 minimum order
amount. A $5.00 service charge will be
levied on refund requests which are based on
a customers dissatisfaction with the Canada
Post shipping rate therefore it is in the
customers best interest to confirm their
shipping charges before completing their
order. This can be easily accomplished
by clicking on the Canada Post link below
and by following the instructions below it.
International rates can also be determined
with the calculator. Please
contact us
if unsure of package size and/or weight.
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Instructions:
- Enter your postal
code
- Enter V0E 2G5 as the originators postal
code
- Enter 16cm x 16cm x 22cm for package
size and 1 kg for package weight for
orders of VFT's, Sundews and Pings to a
maximum of 8 plants or 4 liters of
general potting mix.
- Enter 36cm x 31cm x 16cm for package
size and 2 Kg for weight for larger
orders VFT's, Sundews and Pings or those
of Nepenthes and/or Sarracenia.
- Please contact us with your postal
code for shipping quotes for oversize, one gallon size
Sarracenia, large Nepenthes or potting
mix orders.
- Please include a note of your
preferred shipping method with payment
for your order. If no preference is
indicated orders are
automatically invoiced at the Canada Post
Xpresspost rate.
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Safe
arrival of live plants cannot be guaranteed during
the winter months of November 1 to March 31
unless
the signature required option with Express Post is chosen
for shipping during that time. If Expedited Parcel
Post is chosen through the winter months then
shipping is at the customers risk. |
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